Privacy Policy

Effective Date: 04-02-2025

1. Introduction

Welcome to Abseiling Services. Abseiling Services Ltd (“us,” “we,” or “our”) operates the website www.abseilingservices.com (hereinafter referred to as “Service”).

This Privacy Policy explains how we collect, safeguard, use, and disclose your personal information when you access or interact with our Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

If you disagree with any part of this policy, please discontinue use of our Service.

This Privacy Policy complements our Terms and Conditions. Both documents together govern your relationship with Abseiling Services.

2. Definitions

SERVICE: The website www.abseilingservices.com operated by Abseiling Services Ltd.

PERSONAL DATA: Any information that relates to an identified or identifiable individual, such as a name, contact details, or unique identifiers.

USAGE DATA: Non-identifiable information collected automatically, including device details, browsing activities, and diagnostic information.

COOKIES: Small data files stored on your device to enhance user experience, track activity, and personalize content.

DATA CONTROLLER: Abseiling Services Ltd, which determines how and why your data is processed.

DATA PROCESSOR: Any third-party entity that processes personal data on behalf of Abseiling Services Ltd.

USER: Anyone accessing or using our Service.

3. Types of Information We Collect

We collect various types of information to provide and improve our Service, which includes:

3.1. Personal Data

We may collect personally identifiable information when you:

• Register for an account.
• Subscribe to newsletters or updates.
• Submit queries via contact forms.

Examples of Personal Data include:

• Identification Details: First name, last name, and date of birth.
• Contact Details: Email address, telephone number, and residential or business address.
• Demographics: Gender, age, or preferences shared with us.
• Business Information: Company name, role, or office address.

We may use this information to:

• Respond to inquiries and provide customer support.
• Notify you about service updates, promotional content, and policy changes.

You can opt out of marketing communications by following the “unsubscribe” link in emails or contacting us.

3.2. Usage Data

Collected automatically when you interact with our Service, Usage Data includes:

• Your device’s IP address, browser type, and operating system.
• Pages you visit, the time spent on them, and interaction patterns.
• Diagnostic details about errors or connectivity issues.

3.3. Location Data

If enabled, we may collect and store location details such as:

• Approximate geolocation to optimize website functionality (e.g., language settings or regional content).

You can adjust location permissions through your device settings at any time.

3.4. Cookies and Tracking Technologies

We use cookies to:

• Authenticate users and maintain sessions.
• Track preferences and deliver tailored content.
• Analyze traffic patterns and improve performance.

Examples of cookies we use:

1. Session Cookies: Temporary cookies to track active browsing sessions.
2. Preference Cookies: Save settings such as language or region.
3. Analytics Cookies: Measure performance and gather usage statistics.
4. Advertising Cookies: Deliver targeted ads based on interests.

You can manage cookie settings via your browser, but disabling cookies may limit functionality.

3.5. Financial Data

For paid services, we work with third-party payment processors that collect:

• Cardholder name, billing address, and payment method.

We do not store credit card details on our servers.

4. Lawful Basis for Data Processing

Under UK-GDPR and the Data Protection Act 2018, we rely on the following lawful grounds for processing your data:

1. Contractual Necessity: To fulfill agreements between you and Abseiling Services.
2. Legitimate Interests: To analyze trends, improve user experience, and support our business objectives.
3. Consent: For non-essential cookies, newsletters, and promotional communications.
4. Legal Obligation: To comply with regulatory requirements, such as financial recordkeeping or law enforcement.

5. How We Use Your Data

We use collected data for the following purposes:

• Service Delivery: Ensure smooth functionality and provide requested features.
• Personalization: Customize content based on user preferences.
• Communication: Send notifications about updates, changes, or marketing offers.
• Performance Monitoring: Analyze metrics like website traffic and troubleshooting errors.
• Legal Compliance: Meet statutory requirements under applicable laws.

6. Data Retention

We retain your data only for as long as necessary for the purposes outlined in this Privacy Policy:

• Personal Data: Stored for the duration of your engagement with our Service, or longer if required by law.
• Usage Data: Retained for up to 24 months, unless required longer for security or compliance reasons.
• Marketing Data: Retained until you opt out of promotional communications.

Upon expiration of the retention period, your data is securely deleted or anonymized.

7. Sharing Your Data

We may share your information with:

1. Service Providers: Analytics, marketing, or hosting providers contracted to assist with our Service.
2. Legal Authorities: In compliance with legal obligations or law enforcement requests.
3. Business Transactions: In case of mergers, acquisitions, or asset transfers.
4. Affiliates or Partners: For co-branded promotions or support services.

8. International Data Transfers

Where personal data is transferred outside the UK (e.g., to cloud service providers), we ensure compliance with the UK GDPR. Measures include:

• Standard Contractual Clauses (SCCs): Legally binding agreements to safeguard data.
• Adequacy Decisions: Ensuring the receiving country meets equivalent data protection standards.

9. Your Rights Under UK-GDPR

As a UK resident, you have rights to control your personal data:

1. Right to Access: Request copies of your data.
2. Right to Rectification: Correct inaccuracies in your records.
3. Right to Erasure: Request deletion of data under certain circumstances.
4. Right to Restriction: Limit processing where data is disputed or not essential.
5. Right to Data Portability: Obtain personal data in a machine-readable format.
6. Right to Object: Opt out of direct marketing or data processing based on legitimate interests.
7. Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise these rights, contact us at [email protected].

You also have the right to file a complaint with the UK Information Commissioner’s Office (ICO).

10. Data Security

We implement industry-standard security measures, including encryption, firewalls, and access controls, to protect your information. However, no system is 100% secure.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. We will notify users of material changes through email or prominent notices on the Service.

12. Contact Information

For any questions about this policy or your data, please reach out:

• Email: [email protected]