Privacy Policy

1. Introduction

Welcome to Abseiling Services. Abseiling Services (“us”, “we”, or “our”) operates www.abseilingservices.com (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to www.abseilingservices.com and explains how we collect, safeguard and disclose information that results from your use of our Service. We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“Agreement”).

2. Definitions

SERVICE means the www.abseilingservices.com website operated by Abseiling Services.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from the Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

DATA PROTECTION LEGISLATION means all data protection laws including the Data Protection Act 1998 and the General Data Protection Regulation (EU/2016/679)

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

3. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

What kind of personal data do we collect?

CANDIDATE DATA: In order to provide the best possible employment opportunities that are tailored to you, we need to process certain information about you. We only ask for details that we think will genuinely help us to help you, such as your name, age, contact details, education details, employment history, emergency contacts, immigration status, (and of course you may choose to share other relevant information with us). Where appropriate and in accordance with local laws and requirements, we will also collect information related to your health, diversity information or details of any criminal convictions.
TEMPORARY WORKER DATA: If we employ or engage you directly as a Temporary Worker. We only collect important information such as staff numbers or other identifiers, start dates, bank details and details of the previous remuneration, pensions and benefits arrangements. Where appropriate and in accordance with local laws and requirements, we may also collect, by inference, information related to trading union membership, sexual orientation and details about your emergency contact.
CLIENT DATA:If you are a Client, the Company may collect the following personal data: – Contact details for you and individuals/employees of your organisation such as name, work address, email address and telephone number – Details about previous and current job requirements

SUPPLIER DATA: We need a small amount of information from our Suppliers to ensure that things run smoothly. We need the contact details of relevant individuals at your organisation so that we can communicate with you. We also need other information such as your bank details so that we can pay for the services you provide (if this is part of the contractual arrangements between us).
PEOPLE WHOSE DATA WE RECEIVE FROM CANDIDATES AND STAFF, SUCH AS REFEREES, EMERGENCY CONTACTS AND DEPENDANTS: In order to provide Candidates with suitable employment opportunities, to provide for certain eventualities for them and our Staff and to allow Staff to access certain benefits or employment rights, we need some basic background information. We ask for very basic contact details so that we can get in touch with you either for a reference or because you’ve been listed as an emergency contact or a dependent for one of our Candidates or Staff members.
WEBSITE USERS: We collect a limited amount of data from our Website Users which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes information such as how you use our website, the frequency with which you access our website, and the times that our website is most popular.

A number of elements of the personal data we collect from you are required to enable us to fulfil our contractual duties to you or to others. Where appropriate, some data, for example, Candidates’ National Insurance number, is required by statute. Other items will simply be needed to ensure that our relationship can run smoothly.

Depending on the type of personal data in question and the grounds on which we are processing it, should you decline to provide us with such data or ask us to stop processing it, we may not be able to fulfil our contractual requirements or, in extreme cases, may not be able to continue with our relationship.

4. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

Name;
Age/date of birth;
Birth number;
Sex/gender;
Photograph;
Marital status;
Contact details;
Education details;
Employment history;
Emergency contacts and details of any dependants;
Referee details;
Immigration status (whether you need a work permit);
Nationality/citizenship/place of birth;
Start date or availability date:
A copy of your driving licence and/or passport/identity card;
Bank details;
Financial information (where we need to carry out financial background checks);
National Insurance number (or equivalent in your country) and any other tax-related information;
Diversity information (racial or ethnic origin, religious or other similar beliefs, and physical or mental health, including disability-related information);
Details of any criminal convictions if this is required for a role that you are interested in applying for;
Details about your previous and current remuneration, pensions and benefits arrangements;
Child care or carer arrangements (for example, when you authorise a deduction from pay for childcare vouchers or when you volunteer this information);
Sexual orientation (for example where you disclose this through providing next-of-kin details);
Information on your interests and needs regarding future employment, both collected directly and inferred, for example from jobs viewed or articles read on our website or from links clicked on in emails from us;
Extra information that you choose to tell us;
Extra information that your referees choose to tell us about you;
Extra information that our Clients may tell us about you, or that we find from other third-party sources such as job sites;
IP address;
The dates, times and frequency with which you access our services; and
CCTV footage if you attend our premises.
Please note that the above list of categories of personal data we collect is not exhaustive.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data

We may also collect information that your browser sends whenever you visit our Website or when you access Website by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

0.1. Session Cookies: We use Session Cookies to operate our Service.

0.2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

0.3. Security Cookies: We use Security Cookies for security purposes.

0.4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Other Data

While using our Service, we may also collect the following information: sex, age, date of birth, actual address, telephone number (work, mobile), office location and other data.

5. How Do We Use Your Personal Data?

Abseiling Services uses the collected data for various purposes:

CANDIDATE DATA, TEMPORARY WORKER DATA AND CLIENT DATA: We generally use Candidate data in five ways:

Recruitment Activities;
Marketing Activities;
Equal Opportunities Monitoring; and
To help us to establish, exercise or defend legal claims.
In appropriate circumstances, we also use Candidate data for Profiling.

Here are some more details about each:

Recruitment Activities

Obviously, one of our area of work is recruitment – connecting the right Candidates with the right jobs. We’ve listed below various ways in which we will use and process your personal data for this purpose, where appropriate and in accordance with any local laws and requirements. Please note that this list is not exhaustive.

Collecting your data from you and other sources, such as LinkedIn;
Storing your details (and updating them when necessary) on our database, so that we can contact you in relation to recruitment;
Providing you with our recruitment services and to facilitate the recruitment process;
Assessing data about you against vacancies which we think may be suitable for you;
Sending your information to Clients, in order to apply for jobs or to assess your eligibility for jobs;
Enabling you to submit your CV, apply online for jobs or to subscribe to alerts about jobs we think may be of interest to you;
Allowing you to participate in specialist online training;
Allowing you to participate in the interactive features of our services, when you choose to do so;
Carrying out our obligations arising from any contracts entered into between us;
Carrying out our obligations arising from any contracts entered into between Abseiling Services and third parties in relation to your recruitment;
Facilitating our payroll and invoicing processes;
Carrying out customer satisfaction surveys;
Verifying details you have provided or to request information (such as references, qualifications and potentially any criminal convictions, to the extent that this is appropriate and in accordance with local laws);
Complying with our legal obligations in connection with the detection of crime or the collection of taxes or duties;
Processing your data to enable us to send you targeted, relevant marketing materials or other communications which we think are likely to be of interest to you; and
Carrying out assessment and development activities (such as psychometric evaluations or skills tests)
We will use your personal data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not happy about this, in certain circumstances you have the right to object to it.

Marketing Activities

We will periodically send you information that we think you may find interesting, or to ask for your help with connecting other Candidates with jobs. In particular, we will use your data for the purposes listed below, where appropriate and in accordance with any local laws and requirements. Please note that this list is not exhaustive. To:

enable us to develop and market other products and services;
market our full range of recruitment services (permanent, temporary, contract, outplacement etc to you;
send you details of reports, promotions, offers, networking and client events, and general information about the industry sectors which we think might be of interest to you;
display promotional excerpts from your details on Abseiling Services ‘ website(s) as a success story (only where we have obtained your express consent to do so); and
provide you with information about certain discounts and offers that you are eligible for by virtue of your relationship with Abseiling Services.

We need your consent for some aspects of these activities (in particular, the collection of data via cookies, and the delivery of direct marketing of our services to you through digital channels) and, depending on the situation, we’ll ask for this via an opt-in (where we cannot rely on the legitimate interests condition) or soft-opt-in (which we explain further below).

Equal opportunities monitoring and other sensitive personal data

Where appropriate and in accordance with local laws and requirements, we’ll use this information on an anonymised basis to monitor our compliance with our equal opportunities policy. We will also disclose this (suitably anonymised where relevant) data to Clients (including to their internal or external auditors) where this is contractually required or the Clients specifically requests such information to enable them to comply with their own employment processes.

We may also collect details of any criminal convictions if appropriate in accordance with local laws which may require your consent.

To help us to establish, exercise or defend legal claims

In more unusual circumstances, we will use your personal data to help us to establish, exercise or defend legal claims.

Profiling

Profiling is a type of processing activity which involves our use of information that we collect about you in order to build a “profile” about you. This helps us to get a better idea of what you’re like and your interests, likes and dislikes, all of which enable us to provide the best possible service to you.

Here’s how we use profiling:

A. Personalisation

We want to ensure we communicate with you in the best way possible, and to optimise the information we provide to you through our services, website and online presence. In order to do this, we use profiling methods which involve analysing your personal data in order to better understand you and your interests, habits and preferences. (An example of how we might do this is that when you click on something on our website, we take note of this as perhaps an indication of what you are interested in looking at.) We use profiling methods to place you and your Candidate profile into groups or segments with other Candidates, based on your interests, habits, attributes and/or preferences so that we can:

send you personalised emails (which, for example, might reflect what we think are your preferences);
make recommendations for editorial content that we think may be of interest to you (e.g. reports about developments in your industry);
send you tailored or more relevant marketing communications (the contents of which may, for example, reflect how you have responded to or interacted with previous marketing communications from us).

B. Shortlisting and ranking

We may use profiling methods which involve the analysis of your personal data, and/or placing you and your Candidate profile into groups or segments based on your interests, habits, attributes and/or preferences, in order help our consultants make decisions. For example, we might run your personal data through our systems to work out as efficiently as possible how suitable you might be for a vacancy. This helps us to optimise the matching of Candidate profiles to roles and improves the effectiveness and efficiency of the recruitment cycle.

More specifically, we may use these profiling methods so that we can:

place you and other suitable Candidates on shortlists for particular roles based on prescribed criteria, which will allow our consultants to identify the most appropriate Candidates for roles more efficiently; and
recommend roles to you based on how your interests, habits, attributes and/or preferences, ranked in comparison to other Candidates

We will use profiling methods in relation to your personal data if we deem this to be necessary for our legitimate interests. If you are not happy about this, in certain circumstances you have the right to object to it.

C. Automated Decision Making

As new and better technology becomes available we will use it to help you as efficiently and as effectively as possible. We use automated or artificially intelligent systems, which may include systems provided by third parties, to analyse data we have about you and other Candidates and make decisions about you based on this data. This includes applying machine learning to Candidate personal data in order to help us come up with the best possible shortlist for a particular role.

SUPPLIER DATA: We realise that you’re probably busy, and don’t want us to be contacting you about all sorts of things. To find the right balance, we will only use your information:

To store (and update when necessary) your details on our database, so that we can contact you in relation to our agreements;
To offer services to you or to obtain support and services from you;
To perform certain legal obligations;
To help us to target appropriate marketing campaigns; and
In more unusual circumstances, to help us to establish, exercise or defend legal claims.

PEOPLE WHOSE DATA WE RECEIVE FROM CANDIDATES AND STAFF, SUCH AS REFEREES, EMERGENCY CONTACTS AND DEPENDANTS: We will only use the information that our Candidates or Staff give us about you for the following purposes:

If you were put down by a Candidate or prospective Staff member as a referee, we will contact you to get a reference or give your details to a third party to do this on our behalf. Where you are being asked to give a reference based on their professional experience of a Candidate, and where we think that you may be interested in becoming a Client of ours, we may also use your details to reach out to get in touch in that alternative capacity (subject to any local laws and requirements).

We will use your personal data for these purposes if we deem this to be necessary for our legitimate interests or in accordance with applicable employment law.

WEBSITE USERS: We use your data to protect our Systems from attacks and other illegal activities and to help us to improve your experience of using our website

6. Who Do We Share Your Personal Data With?

Where appropriate and in accordance with the laws and requirements, we will share your personal data, in various ways and for various reasons, with the following categories of people:

Any of our group companies;
Appropriate colleagues within Abseiling Services (this may include colleagues in overseas offices);
In the case of Temporary Workers, and in limited circumstances as appropriate, medical professionals such as your GP or an occupational health specialist;
In the case of Temporary Workers, the Client where you as a Temporary Worker are or will be working;
In the case of Temporary Workers, prospective employers (for example, when providing a reference, where permissible in accordance with local laws and requirements);
Individuals and organisations who hold information related to your reference or application to work with us, such as current, past or prospective employers, educators and examining bodies and employment and recruitment agencies;

Tax, audit, or other authorities, when we believe in good faith that the law or other regulation requires us to share this data (for example, because of a request by a tax authority or in connection with any anticipated litigation);
Service providers (whether third parties or our group companies) who perform functions on our behalf (including external consultants, business associates and professional advisers such as lawyers, auditors and accountants, administration functions, technical support functions and IT consultants carrying out testing and development work on our business technology Systems);

Third-party outsourced IT and document storage providers where we have an appropriate processing agreement (or similar protections) in place;
Marketing technology platforms and suppliers;
In the case of Candidates: potential employers and other recruitment agencies/organisations to increase your chances of finding employment;
In the case of Candidates: third party partners, job boards, job platforms, job aggregators, software providers and cloud-based databases where we consider this will improve the chances of finding you the right job or improving recruitment processes more generally;
In the case of Candidates and the referees of Candidates: internal and external auditors of our Clients when we are required to share this data with them upon request in order to comply with our contractual or regulatory obligations;
In the case of Candidates: third parties helping us by developing services and processes to optimise the Candidate selection process in order to improve the quality and efficiency of recruitment services;
If Abseiling Services merges with or is acquired by another business or company in the future, (or is in meaningful discussions about such a possibility) we may share your personal data with the (prospective) new owners of the business or company.
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
in any other way we may describe when you provide the information;
for any other purpose with your consent.

7. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Website, or we are legally obligated to retain this data for longer time periods.

8. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on computers located outside of your country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Scotland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Scotland and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Abseiling Services will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

9. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Your Data Protection Rights Under General Data Protection Regulation (GDPR

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by Data Protection Act 1998 and the General Data Protection Regulation (EU/2016/679)

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at [email protected].

In certain circumstances, you have the following data protection rights:

0.1. the right to access, update or to delete the information we have on you;

0.2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;

0.3. the right to object. You have the right to object to our processing of your Personal Data;

0.4. the right of restriction. You have the right to request that we restrict the processing of your personal information;

0.5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;

0.6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

11. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

12. Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

13. CI/CD tools

We may use third-party Service Providers to automate the development process of our Service.

14. Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Website.

15. Behavioural Remarketing

We may use remarketing services to advertise on third party websites to you after you visited our Website. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

16. Payments

We may provide paid products and/or services within Website. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

17. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

18. Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

19. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

20. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: [email protected].